RETURNS & REFUNDS POLICY

Last Updated: 15th July 2026

At BattleGuard, we want you to be completely satisfied with your purchase. This Returns & Refunds Policy explains your rights and how returns and refunds are handled when you purchase from www.battleguard.co.uk.

This policy does not affect your statutory rights under UK consumer law.

1. Your Right to Cancel

If you are purchasing as a consumer within the United Kingdom, you have the right to cancel your order within 14 days of receiving your goods without giving a reason. To exercise your right to cancel, you must notify us within the 14-day cancellation period by emailing hello@battleguard.co.uk. Once you have informed us of your decision to cancel, you must return the goods within 14 days.

2. Return Eligibility

To be eligible for a return, items should:

Be unused and in a resalable condition where reasonably possible.
Be returned with their original packaging where reasonably possible.
Include all accessories, manuals and components originally supplied.

You may inspect goods as you would in a physical shop to determine their nature, characteristics and function. However, if an item has been handled beyond what is reasonably necessary for inspection, we may reduce your refund to reflect any loss in value, where permitted by law.

3. Non-Returnable Items

Unless faulty, damaged or not as described, we cannot accept returns of:

Personalised or custom-made products.
Goods made to your specifications.
Sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.
Products that have been damaged through misuse, neglect or accidental damage after delivery.

4. Faulty, Damaged or Incorrect Items

If your order arrives:

Damaged
Faulty
Defective
Incorrect
Not as described

Please email hello@battleguard.co.uk as soon as possible, quoting your order number and including photographs where appropriate. If a product is confirmed to be faulty or supplied in error, we will provide an appropriate remedy in accordance with your statutory rights. This may include:

A repair
A replacement
An exchange
A full or partial refund

Where the issue is our responsibility, we will also cover the reasonable cost of returning the item.

5. How to Return an Item

To start a return:

Email hello@battleguard.co.uk with your order number and reason for the return.
Wait for confirmation and return instructions from our team.
Package the item securely.
Return the item using the instructions provided.
Please do not return items without contacting us first, as this may delay the processing of your return.

6. Return Shipping Costs

If you are returning an item because you have changed your mind, you are responsible for the cost of returning the goods.

We recommend using a tracked postal service, as BattleGuard cannot be held responsible for items lost or damaged during return transit.

If an item is faulty, damaged, incorrect or not as described, BattleGuard will reimburse reasonable return postage costs or provide an alternative return method where appropriate.

7. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, refunds will normally be processed within 14 days using the original payment method.

Where required under UK consumer law, any applicable standard delivery charges paid with your original order will also be refunded.

We may withhold a refund until we have received the returned goods or you have supplied satisfactory evidence that they have been sent back, whichever occurs first, where permitted by law.

8. Exchanges

We are happy to offer exchanges, subject to stock availability.

If you would like to exchange an item, please email hello@battleguard.co.uk to arrange the exchange.

If the requested replacement is unavailable, we will discuss the available options with you, which may include an alternative product or a refund where appropriate.

9. Your Consumer Rights

Nothing in this policy limits or excludes your rights under:

The Consumer Rights Act 2015
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Any other applicable UK consumer protection legislation

10. Contact Us

If you have any questions about this Returns & Refunds Policy or wish to request a return or exchange, please contact us at hello@battleguard.co.uk